Frequently Asked Questions

Q: Who is bookconfirm?

A: Bookconfirm is an independently owned online travel booking system that allows travel operators, to sell their own products through various online portals. The operators have full control over inventory and prices. All information on these sites has been added by the individual operator, therefore Bookconfirm accepts no responsibility for the accuracy of any information added by a third party. We charge a booking fee for each booking which is processed through the bookconfirm system, which allows operators to sell their tours to you at reasonable prices. We do not advise on travel therefore do not require a Travel Agents License.

Q: How do I make a travel inquiry?

A: For order or general enquiries, please contact us. For any information relating to a tour you have booked, your travel dates or to request a refund please contact the tour operator directly.

Q: What do I need to purchase online?

A: You will need your name, address, phone number and email. Please be sure to provide you full address including street number. You will also need either a VISA or MasterCard. At this point in time Bookconfirm.com is not set up for AMEX, Diners or Bank Card, however these methods will be added in the near future along with PayPal. You must be the owner of the credit card to purchase any products on this site. You must also be at least 18 years of age.

Q: How do I get a refund?

A: For all refunds please see the REFUND section in Terms and Conditions. These are available on the payment page when you are filling out your credit card details or you can find them in the 'Terms' link at the bottom of this website.

Q: Why isn't my order being processed?

A: This can be because of a number of reasons. When you have a problem in the purchase process bookconfirm informs you of the problem by a notice which appears in a red box at the top of the screen. The reasons for troubles are as follows:

"Processing Error"
This may be due to a number of reasons such as a busy payment gateway or bank. It may also be because you accidentally entered wrong credit card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date - then wait a moment and try again.

"Invalid account number"
Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date - then wait a moment and try again. Please note: at this stage we do not accept Bankcard, Amex or Diners Club cards.

"Timeout waiting for Processor response - Bank timed out"
The error is because our bank has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the bank experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.

"Declined" and "Insufficient funds available"
Unfortunately, the bank has indicated that your credit card has been declined. This could be due to a number of reasons - possibly that you have insufficient funds. If you continue to have a problem and you are sure you have sufficient funds you can try contacting your bank, or try using another credit card. You can also contact us and we will do our best to help you out.

"Referral"
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorisation. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the booking you are trying to make once we receive the funds.

"No response from Payment Gateway"
The error is because the payment gateway has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.

If you continue to have problems please contact us and we will do our best to help you out.